and Spare Parts
We have a 60-day return policy, which means you have 60 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us here: Contact us
If your Refund is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a Refund will not be accepted.
You can always contact us for any refund concerning question here: Contact us
Procedure of a Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, not in the condition that you expected it to be or if you received the wrong item, so that we can address the issue as quickly as possible and make up for it.
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item, once the return is accepted and the money has been transferred back to you.
In addition to all the vintage bicycle components we also have tons of original spare parts that we do not directly offer on our webshop. If you are searching for just a single piece or accesorie, don't hesitate to contact us here: Contact us and we will be glad to help you out.